Cathie Ecleo (she/her)

I'm on a mission to make excellent patient care a reality. With a solid history in customer service and finely tuned communication skills, I'm here to ensure our patients get top-notch service. Connecting with people, understanding their needs, and delivering resonant services is my forte.

For me, this journey is more than a role—it's about forging meaningful connections. With a genuine drive for connecting with people and delving deep to understand their needs, I specialize in crafting service experiences that resonate profoundly.

Aligned with The Healthy Brain Center's mission, I firmly believe in the transformative potential of TMS. It's a symbol of optimism and a path to new opportunities. This kind of thinking personally motivates me to infuse empathy and understanding into every conversation.

My background in the Customer Service industry has equipped me with the skills to excel in customer support roles, where I've mastered the art of refining my phone manners and honing empathetic listening abilities. It's more than just understanding words; it's about understanding emotions, and that's the foundation I built upon to establish rapid rapport and exhibit genuine empathy.

Beyond the professional realm, I'm an INFJ personality type – I feel passionate about advocating for people. Patients aren't just patients; they're unique individuals with their own stories, needs, and emotions. My commitment goes beyond addressing requirements; it's about helping people in need.

When I'm not dedicating myself to patient care, I'm out there embracing the simple joys life has to offer:

• Sharing cherished moments with my furry companions, showering them with the affection they deserve.

• Immerse myself in captivating YouTube videos, movies, and series – portals that transport me to diverse worlds of imagination.

• Seeking solace in the language of music and diving into captivating literary realms that inspire thought and reflection.

• Embracing my competitive spirit through immersive video games, fostering growth through challenges.

• Patient Care Specialist for The Healthy Brain Center (2023-Present)

• General Virtual Assistant for OneVAHub (2022-2023)

• People Leader & Project Manager for Capital One (2014-2023)

B.S In Accountancy - University of Perpetual Help System Jonelta